Privacy Policy
Last Updated: September 2026
This Privacy Policy explains how Sundaram Multi Pap Limited, through its digital education initiative E-Class (“E-Class”, “Sundaram”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal data when individuals use:
- www.e-class.in
- E-Class applications
- Edzam and other E-Class learning platforms
- Student learning solutions
- School dashboards
- Digital classroom solutions
- Institutional services
- Government education projects
- CSR-supported education projects
- Other E-Class digital products and services
We respect the privacy of students, parents, teachers, schools and other users and are committed to handling personal data responsibly and in accordance with applicable Indian law.
This includes the Digital Personal Data Protection Act, 2023, applicable rules made thereunder and other applicable legal requirements.
- WHO WE ARE
E-Class is the digital education initiative of:
Sundaram Multi Pap Limited
Website: www.e-class.in
For the purposes of applicable data-protection law, the entity responsible for determining the purpose and means of processing personal data will depend upon the relevant product or project.
In some school, government or institutional implementations, Sundaram Multi Pap Limited may process personal data on behalf of or in coordination with the relevant school, educational institution, government authority or project partner.
The respective responsibilities may additionally be governed by the applicable contract or project arrangement.
- WHOSE INFORMATION MAY WE PROCESS?
Depending upon the E-Class product or service, we may process information relating to:
- Students
- Parents and lawful guardians
- Teachers
- Principals
- School administrators
- School management representatives
- Government officials
- CSR/project representatives
- Institutional users
- Customers
- Website visitors
- Franchise/channel partners
- Prospective customers
- Other authorised users
- INFORMATION WE MAY COLLECT
The information collected depends upon the particular product or service being used.
Account & Identity Information
This may include:
- Name
- Username
- User ID
- Grade or standard
- School or institution
- Role, such as student, teacher or administrator
- Account credentials
- Profile information
Contact Information
Where required, this may include:
- Mobile number
- Email address
- Address
- Parent/guardian contact details
- School contact information
We seek to avoid collecting unnecessary contact information directly from children where it is not required for the service.
Educational Information
Depending upon the product or project, we may process:
- Grade
- Subject
- Language
- Curriculum
- Assigned learning material
- Assessment responses
- Quiz or MCQ responses
- Scores
- Completion status
- Learning progress
- Content viewed
- Learning activity
- Other educational usage information
Not every E-Class product collects all of this information.
School & Teacher Information
For institutional implementations, information may include:
- School name
- School code or identifier
- Teacher name
- Teacher contact details
- Classes or subjects assigned
- Classroom usage
- Administrative role
- Dashboard activity
Usage & Device Information
Depending upon the platform, we may collect technical information such as:
- Device type
- Operating system
- Application version
- Browser type
- IP address
- Login time
- Session information
- Feature usage
- Content-access records
- Crash logs
- Technical diagnostics
- Approximate location derived from IP address where applicable
We do not seek to collect precise location information unless it is genuinely required for a particular authorised feature or project and appropriate legal requirements have been addressed.
Transaction Information
Where a product is purchased directly, information may include:
- Product purchased
- Order number
- Payment status
- Transaction reference
- Subscription validity
- Invoice information
Complete card numbers, UPI PINs, OTPs or internet-banking passwords are not ordinarily stored by E-Class where payment is handled by an authorised payment provider.
Support Information
When users contact us, we may process:
- Emails
- Support messages
- WhatsApp communications
- Screenshots
- Device information
- Error messages
- Complaints
- Other information voluntarily provided to resolve the request
- WHY WE PROCESS PERSONAL DATA
Depending upon the applicable service, personal data may be processed to:
Provide Educational Services
Including:
- Creating accounts
- Providing authorised content
- Managing subscriptions
- Delivering learning material
- Providing assessments
- Maintaining user access
Support Teaching & Learning
Including:
- Displaying relevant content
- Recording progress
- Supporting assessments
- Providing learning or usage reports
- Supporting teachers and authorised school administrators
Operate School Dashboards
Where included in the applicable project, authorised users may be able to review information such as:
- Usage
- Content engagement
- Class activity
- Assessment information
- Other authorised educational reports
Provide Technical Support
To:
- Resolve login problems
- Diagnose technical issues
- Restore access
- Investigate software errors
- Respond to customer queries
Improve Our Services
We may analyse appropriate service and technical information to:
- Improve content
- Improve platform performance
- Identify errors
- Understand feature usage
- Improve security
- Develop new functionality
Where reasonably possible, aggregated or de-identified information may be used for analytical purposes.
Security & Fraud Prevention
To:
- Protect accounts
- Detect unauthorised access
- Prevent content piracy
- Protect E-Class systems
- Investigate suspicious activity
Legal & Regulatory Requirements
To comply with:
- Applicable law
- Valid governmental requirements
- Court orders
- Accounting obligations
- Tax requirements
- Contractual obligations
- Legal claims
- CHILDREN’S PERSONAL DATA
E-Class provides educational services that may be used by children.
We therefore take children’s privacy seriously.
Where applicable law requires consent from a parent or lawful guardian before processing a child’s personal data, appropriate measures will be taken to obtain or facilitate such consent.
Depending upon the nature of the school or institutional deployment, the relevant school, educational institution, government authority or other authorised organisation may participate in managing student accounts and applicable permissions in accordance with law and the relevant project arrangement.
- VERIFIABLE PARENTAL CONSENT
Where verifiable parental or guardian consent is legally required, appropriate measures may be used to verify that the person providing consent is an adult parent or lawful guardian.
The method used may depend upon:
- Applicable law
- Product type
- Account structure
- School arrangement
- Available verification mechanisms
We aim to avoid collecting additional personal data solely for verification beyond what is reasonably necessary.
- CHILD SAFETY & RESTRICTED PROCESSING
E-Class does not intend to process children’s personal data in a manner that is detrimental to their well-being.
We do not use children’s personal data for targeted advertising.
We do not undertake behavioural monitoring or tracking of children for advertising purposes.
Educational activity information may be processed where reasonably necessary to provide authorised learning, assessment, security, classroom management, progress reporting or other educational functionality, subject to applicable law and contractual arrangements.
- SCHOOL & INSTITUTIONAL ACCOUNTS
Where E-Class is provided through a school, government authority or educational institution, that organisation may:
- Create or authorise accounts
- Provide student or teacher information
- Determine authorised users
- Access permitted reports
- Manage classroom or school-level access
The institution is responsible for ensuring that information it provides to E-Class is collected and shared lawfully.
E-Class will process such information according to applicable law and the relevant contractual arrangement.
- CONSENT & OTHER LAWFUL PROCESSING
Where processing requires consent, we will seek or facilitate consent in an appropriate manner.
The notice associated with such consent should explain:
- What personal data is required
- Why it is required
- How it will be used
- How applicable rights can be exercised
Where applicable law permits processing on another lawful basis, personal data may be processed accordingly.
- WITHDRAWAL OF CONSENT
Where processing is based on consent, that consent may be withdrawn through an appropriate mechanism or by contacting us.
Withdrawal will not invalidate processing lawfully undertaken before withdrawal.
Certain information may still need to be retained or processed where necessary to:
- Comply with law
- Complete an existing obligation
- Maintain required records
- Protect against fraud
- Establish or defend legal claims
Withdrawal may also affect the ability to continue providing a service that requires the relevant information.
- COOKIES & WEBSITE TECHNOLOGIES
Our Website may use cookies and similar technologies for:
Essential Functions
Such as:
- Website operation
- Security
- Login sessions
- User preferences
Analytics
To understand Website usage and improve performance.
Marketing
Where applicable and legally permitted, non-essential technologies may be used for marketing or campaign measurement subject to appropriate consent requirements.
Users may be provided with options to manage non-essential cookies where required.
- ANALYTICS
We may use appropriate analytics services to understand:
- Website traffic
- Application performance
- Feature usage
- Technical errors
- General usage trends
Where children’s data is involved, analytics and tracking should be configured in a manner consistent with applicable child-data requirements.
We do not use student learning behaviour to deliver targeted advertising to children.
- WHO WE MAY SHARE PERSONAL DATA WITH
We do not sell children’s or students’ personal data.
Personal data may be shared where reasonably necessary with authorised service providers, including:
Technology Providers
For:
- Hosting
- Cloud infrastructure
- Application services
- Database management
- Cybersecurity
- Technical support
Communication Providers
Where required for authorised:
- SMS
- Notifications
- Support communication
Payment Providers
For processing eligible customer transactions.
Schools & Institutions
Authorised student, teacher or usage information may be accessible to the relevant:
- School
- Teacher
- Administrator
- Government authority
- Institutional customer
where appropriate for the applicable educational service.
Professional Advisers
Such as authorised:
- Auditors
- Lawyers
- Accountants
- Consultants
where reasonably necessary.
Government & Legal Authorities
Where disclosure is required by applicable law, valid legal process or competent authority.
- SERVICE PROVIDERS
Third-party service providers processing personal data on our behalf are expected to use such information only for authorised purposes and to maintain appropriate safeguards in accordance with applicable contractual and legal requirements.
We periodically review the services used in our technology environment as appropriate.
- INTERNATIONAL PROCESSING
Certain technology or cloud-service providers may operate infrastructure outside India.
Where personal data is transferred or processed outside India, we will seek to comply with applicable Indian data-protection requirements and any restrictions notified by the Government of India.
- DATA RETENTION
We retain personal data only for as long as reasonably necessary for:
- Providing the service
- Maintaining the applicable account
- Fulfilling the educational/project purpose
- Meeting contractual requirements
- Legal compliance
- Security
- Dispute resolution
Retention periods may vary by data type and product.
When personal data is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law and our retention practices.
- STUDENT DATA AFTER PROJECT COMPLETION
For school, government and institutional projects, handling of student and teacher data after the end of the project may depend upon:
- Contractual requirements
- Applicable law
- School/institution instructions
- Technical requirements
- Required retention periods
Where appropriate, data will be returned, deleted, anonymised or securely retained for the applicable lawful period.
- DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal data from:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
- Unlawful processing
Measures may include appropriate:
- Access controls
- Authentication
- Security monitoring
- Backups
- Technical safeguards
- Employee access restrictions
- Vendor controls
No electronic system can, however, be guaranteed to be completely secure.
- DATA BREACHES
If a personal-data breach occurs, we will take reasonable steps to:
- Investigate the incident
- Contain the breach
- Mitigate potential harm
- Restore security
Where notification to affected individuals, the Data Protection Board of India or another authority is required under applicable law, appropriate notifications will be made.
- YOUR DATA-PROTECTION RIGHTS
Subject to applicable law, individuals may have rights relating to their personal data, including rights to:
- Obtain information about personal-data processing
- Request correction of inaccurate data
- Request updating of personal data
- Request completion of incomplete data
- Request erasure where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance
- Nominate another individual to exercise applicable rights in specified circumstances
Certain requests may be subject to legal exceptions or retention obligations.
For a child, applicable rights may need to be exercised by or through the parent or lawful guardian.
- CORRECTION OF STUDENT INFORMATION
Students, parents, teachers or authorised school administrators may contact us or use available account functionality to request correction of inaccurate information.
For school-managed accounts, certain corrections may need to be requested through the relevant school administrator.
- DELETION / ERASURE
Eligible users may request deletion or erasure of personal data where applicable.
We may need to retain certain information where required for:
- Legal compliance
- Security
- Fraud prevention
- Contractual records
- Accounting
- Legal claims
- Other lawful purposes
Deletion of an account therefore may not necessarily result in immediate deletion of every associated record.
- MARKETING COMMUNICATIONS
Marketing communications may be sent to adult users where permitted and where applicable consent requirements have been met.
Recipients may opt out of promotional communications through the available unsubscribe or opt-out mechanism.
Transactional or service-related communications may continue where necessary.
E-Class does not use children’s personal data for targeted advertising.
- SOCIAL MEDIA & THIRD-PARTY PLATFORMS
If users interact with E-Class through third-party services such as:
- YouTube
- App stores
those platforms may independently process information under their own privacy policies.
Users should review the applicable third-party privacy policies.
- THIRD-PARTY LINKS
E-Class platforms may contain links to external websites or services.
We are not responsible for the independent privacy practices of third-party websites merely because we provide a link to them.
- GOVERNMENT & CSR PROJECTS
Data processed as part of government or CSR education projects may be subject to additional:
- Government requirements
- Project agreements
- Data-sharing arrangements
- Information-security requirements
- Contractual restrictions
Where those requirements provide greater protection, the applicable project requirements will also be followed.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in:
- Law
- Technology
- E-Class products
- Data practices
- Security requirements
The latest version will be published on this page with an updated Last Updated date.
Where a change requires additional notice or consent under applicable law, appropriate steps will be taken.
- PRIVACY CONTACT & GRIEVANCE REDRESSAL
For questions concerning personal data, privacy, consent, correction, deletion or grievances, please contact:
Privacy / Grievance Contact
E-Class – Sundaram Multi Pap Limited
Website: www.e-class.in
Email: [INSERT PRIVACY / GRIEVANCE EMAIL]
Phone: 022-6760 2200
Designated Privacy / Grievance Contact:
[INSERT NAME]
[INSERT DESIGNATION]
Sundaram Multi Pap Limited
Unit 5–6, Papa Industrial Estate,
Suren Road, Andheri East,
Mumbai – 400093, Maharashtra, India.
We will handle privacy requests and grievances in accordance with applicable law.
- IMPORTANT
This Privacy Policy should be read together with:
- Terms & Conditions
- Refund & Cancellation Policy
- Applicable product terms
- Applicable school or institutional agreements
- Applicable government/CSR project agreements
If any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the applicable law shall prevail.